Overview of Requests of Individuals and Legal Entities

Overview of Requests of Individuals and Legal Entities received by the NBU JSC for the year 2020.

In 2020, NBU JSC received 2,212 requests. These requests are sent to the NBU JSC directly or through the ministries and departments of the Republic of Uzbekistan. 1,658 requests were received through the Online Reception Office of the President of the Republic of Uzbekistan, 191 requests through the Online Reception Office of the Prime Minister, 182 requests through the hotline of the General Prosecutor's Office of the Republic of Uzbekistan, 181 requests were sent directly to the NBU JSC.

Form of Requests:

• 141 written ones;
• 2,071 electronic ones.

Category of applicants who sent the requests:

• 1,641 individuals;
• 575 legal entities.

Analysis of the results upon the review of requests:

• 1,307 applicants have been given legal explanations;
• 773 of them were satisfied;
• 66 of them are not subject to review;
• 39 of them were sent to other establishments, as they do not refer to the Bank;
• 27 requests were rejected.

Analysis according to the regions (regions from which the highest number of requests was received):

• Tashkent – 356 requests, 16% of the total number of requests;
• Namangan region – 200 requests, 9% of the total number of requests;
• Fergana region – 166.7% of the total number of requests;
• Tashkent region – 172.8% of the total number of requests;
• Surkhandarya region – 169.8% of the total number of requests;
• Navoi region – 188.8% of the total number of requests;
• Samarkand region – 178.8% of the total number of requests.
• Bukhara region – 162.7% of the total number of requests.

Dynamics of requests compared to the same period in 2019:

• 2019 year - 4,702 requests;

2020 year - 2,212 requests (47% decrease).